Choose the workflow capacity and governance controls your property team needs. Chronicle coordinates maintenance from first signal through vendor dispatch and evidence closeout — with zero metered conversation overage.
Monthly billing can be cancelled anytime with zero penalty.
Free workspace to test supervised maintenance intake.
Free forever, no payment method
What's included:
Supervised triage, calendar write, and custom workflows for active teams.
Billed monthly, cancel anytime
Everything in Pilot, plus:
Expanded workflow capacity and custom messaging for multi-property estates.
Billed monthly, cancel anytime
Everything in Handler, plus:
Single sign-on, customer-owned connectors, and dedicated deployment review.
Monthly only, sales-assisted order form
Everything in Operation, plus:
Choose a plan. Handler and Operation check out by card; Enterprise is scoped with our team.
Every plan runs on the same verified maintenance lifecycle. Upgrading tiers unlocks expanded concurrency, custom routing, and organization controls.
Captures resident maintenance requests across phone calls, WhatsApp, email, and web chat 24/7 without missed signals.
Collects diagnostic photos, symptom details, and unit location context before classifying or dispatching technicians.
Scores severity 1–10 and evaluates structural risk to separate emergency leaks from routine deferred repairs.
Holds high-cost quotes, vendor dispatches, and emergency escalations for manager authorization before execution.
Generates clear contractor briefs with lockbox codes, tenant availability, and diagnostic photos ready on mobile.
Secures contractor completion photos, invoices, and tenant confirmation into an immutable chronological record.
Every value reflects the exact runtime boundaries enforced in production. Swipe horizontally on mobile to inspect all plans.
| Feature / Capability | Pilot $0 | HandlerPOPULAR $99 / mo | Operation $249 / mo | Enterprise $600 / mo |
|---|---|---|---|---|
| Capacity & conversation usage | ||||
Handled conversations / month Inbound resident inquiries triaged through resolution | 25 | No app-set cap* | No app-set cap* | No app-set cap* |
Over-limit policy How the platform behaves when conversation volume peaks | Hard pause (no overage fees) | Fair-use (no metered overage) | Fair-use (no metered overage) | Fair-use (no metered overage) |
Metered conversation overage charge Hidden surprise per-message or per-minute fees | $0 / None (No metered overage) | $0 / None (No metered overage) | $0 / None (No metered overage) | $0 / None (No metered overage) |
| Channels & communication routes | ||||
Operational channels Active communication routes available to tenants and staff | Web chat, WhatsApp, SMS, Missed-call triage | Web chat, WhatsApp, SMS, Missed-call triage, Email | Web chat, WhatsApp, SMS, Missed-call triage, Email | Web chat, WhatsApp, SMS, Missed-call triage, Email |
Connector eligibility Installable third-party integrations from catalog | 1 installable connector | 5 installable connectors | 5 installable connectors | 10 installable connectors |
Managed connectors Provider accounts connected simultaneously | No app-set cap* | No app-set cap* | No app-set cap* | No app-set cap* |
Property locations Managed physical estates or addresses | No app-set cap* | No app-set cap* | No app-set cap* | No app-set cap* |
| Workflows & operational automation | ||||
Workflow definitions Configured maintenance routing and triage recipes | 0 | 10 | 50 | 500 |
Active concurrent workflows Workflows running simultaneously in production | 0 | 3 | 20 | No app-set cap* |
Auto-send routine notices Automatic status updates within policy bounds | Included | Included | Included | |
Calendar write & scheduling Directly book technician and tenant appointments | Included | Included | Included | |
Custom workflow designer Visual builder for custom escalation paths and policies | Included | Included | Included | |
Custom messaging templates Branded copy for SMS, WhatsApp, and email updates | Included | Included | ||
| Support & service levels | ||||
Support tier Assistance channels and turnaround SLA | Community | Standard email | Priority queue | SLA design & onboarding |
| Organization & security controls | ||||
SSO + Role-Based Access Control SAML/OIDC authentication and granular permissions | Included | |||
Customer-owned connectors Connect your own Twilio, Meta, and provider accounts | Included | |||
Retention & region controls Custom data residency and retention lifecycles | Included | |||
Dedicated deployment review Isolated single-tenant infrastructure option | Included | |||
* “No app-set cap” means Chronicle does not impose an artificial application limit. Provider API constraints, fair-use, and underlying infrastructure controls apply. Channels are operational routes; connectors are install targets from the catalog. Chronicle never charges metered conversation overage.
Capacity, channels versus connectors, support, controls, and how paid onboarding works — without hidden commercial language.
Pilot includes 25 handled conversations per month and pauses at the limit. Handler uses fair-use capacity without metered conversation overage. Operation uses fair-use capacity without metered conversation overage. Enterprise uses fair-use capacity without metered conversation overage. Metered conversation overage is not part of Chronicle's commercial model; provider, infrastructure, fair-use, and contract controls still apply.
Chronicle does not impose a numeric application limit for that entitlement. Provider, infrastructure, fair-use, and contract controls still apply, so it does not mean unbounded infrastructure or provider capacity.
Pilot: 0 workflow definitions / 0 active. Handler: 10 / 3. Operation: 50 / 20. Enterprise: 500 / no app-set numeric cap active.
Channels are operational message and voice paths (Voice, Email, SMS, WhatsApp, Slack, and Teams). Connectors are installable provider or account boundaries from the catalog that carry those channels. Builtin web needs no connector. Carrier map: twilio carries WhatsApp, SMS, and missed_call; meta carries WhatsApp; resend carries Email; vapi carries missed_call. Connector install eligibility comes only from each catalog entry's minimum plan — not a second matrix — and managed-connector / location counts have no app-set numeric cap on every plan.
Pilot includes none. Handler includes auto-send, calendar write, and custom workflows. Operation includes auto-send, calendar write, custom workflows, and custom messaging templates. Enterprise includes auto-send, calendar write, custom workflows, custom messaging templates, customer-owned connectors, dedicated deployment eligibility, SSO + RBAC, and retention and region controls.
Pilot includes Community support, Handler includes Standard support, Operation includes Priority support, and Enterprise includes SLA design.
Enterprise is $600 per month and is monthly-only. It uses fair-use capacity with organization controls and no application-level conversation overage meter. Enterprise is onboarded by our team against an order form and invoiced directly — Chronicle does not process cards in-product.
Pilot is free and self-serve — sign up and your workspace opens immediately. For Handler, Operation, and Enterprise you request access from the pricing page: if you are signed out, Chronicle keeps your selected plan and billing interval and returns you here after sign-in to complete the request. Once your request is logged, our team follows up from clients@chronicles.systems to confirm the order form and invoice. Billing is sales-assisted; no card is entered in-product and no third-party checkout overlay is used.
Need a term clarified? Email us — a human answers.
Begin with the free Pilot tier to test automated intake and urgency triage, or choose Handler for full automated resident communications and vendor handoffs.