Choose the conversation capacity and controls that fit your front desk. Calls, messages, bookings, and human approvals stay together — with zero metered conversation overage.
Monthly billing can be cancelled anytime with zero penalty.
Free workspace to try a supervised AI front desk.
No monthly charge, no payment method
What's included:
Fair-use capacity, custom workflows, and standard support for active teams.
Billed monthly, cancel anytime
Everything in Pilot, plus:
More workflow capacity and custom messaging for busier teams.
Billed monthly, cancel anytime
Everything in Handler, plus:
Single sign-on, customer-owned connectors, and dedicated deployment review.
Monthly only, sales-assisted order form
Everything in Operation, plus:
Choose a plan. Handler and Operation check out by card; Enterprise is scoped with our team.
Plan differences are capacity, workflow customization, support, and organization controls. The comparison below shows exact availability.
Bring customer conversations from phone, SMS, WhatsApp, email, and built-in web chat into one front-desk flow.
Keep the request, contact details, conversation history, and next step together for the person who takes over.
Use your services, opening hours, availability, and configured rules to guide routine conversations.
Pause sensitive or out-of-policy work for an authorized person before Chronicle takes the next action.
Check connected availability, book customer appointments, and keep changes attached to the conversation.
Keep the conversation, approval, action, and confirmed next step in a readable chronological record.
Values reflect the application entitlements published for each plan. Swipe horizontally on mobile to inspect all four.
| Limit or capability | Pilot $0 | HandlerCORE $99 / mo | Operation $249 / mo | Enterprise $600 / mo |
|---|---|---|---|---|
| Capacity & conversation usage | ||||
Handled conversations / month Customer conversations handled through reply, booking, or handoff | 25 | No app-set cap* | No app-set cap* | No app-set cap* |
Over-limit policy How the platform behaves when conversation volume peaks | Hard pause (no overage fees) | Fair-use (no metered overage) | Fair-use (no metered overage) | Fair-use (no metered overage) |
Metered conversation overage charge Per-conversation usage charge after the included capacity | $0 / None (No metered overage) | $0 / None (No metered overage) | $0 / None (No metered overage) | $0 / None (No metered overage) |
| Channels & communication lines | ||||
Phone & SMS Availability follows the connector catalog and provider eligibility | Connector-dependent | Connector-dependent | Connector-dependent | Connector-dependent |
WhatsApp Availability follows the connector catalog and provider eligibility | Connector-dependent | Connector-dependent | Connector-dependent | Connector-dependent |
Voice call handling Availability follows the connector catalog and provider eligibility | Connector-dependent | Connector-dependent | Connector-dependent | Connector-dependent |
Built-in web chat Direct visitor engagement and appointment capture widget | Included | Included | Included | Included |
Email intake & updates Availability follows the connector catalog and provider eligibility | Connector-dependent | Connector-dependent | Connector-dependent | Connector-dependent |
Business locations Locations managed in the Chronicle application | No app-set cap* | No app-set cap* | No app-set cap* | No app-set cap* |
| Workflows & operational automation | ||||
Workflow definitions Configured routing, reply, approval, and follow-up flows | 0 | 10 | 50 | 500 |
Active concurrent workflows Workflows enabled at the same time in the application | 0 | 3 | 20 | No app-set cap* |
Auto-send routine updates Automatic customer updates within configured policy bounds | Included | Included | Included | Included |
Calendar write & scheduling Book customer appointments into a connected calendar | Included | Included | Included | Included |
Custom workflow designer Visual builder for custom escalation paths and policies | Not included | Included | Included | Included |
Custom messaging templates Branded copy for SMS, WhatsApp, and email updates | Not included | Not included | Included | Included |
| Support & service levels | ||||
Support tier Published assistance tier for each plan | Community | Standard email | Priority queue | SLA design & onboarding |
| Organization & security controls | ||||
SSO + Role-Based Access Control Organization sign-on and granular operator permissions | Not included | Not included | Not included | Included |
Customer-owned connectors Connect your own phone, WhatsApp, and messaging carrier accounts | Not included | Not included | Not included | Included |
Retention & region controls Contract-scoped data retention and region controls | Not included | Not included | Not included | Included |
Dedicated deployment review Eligibility for a separately scoped deployment review | Not included | Not included | Not included | Included |
* “No app-set cap” means Chronicle does not impose an artificial application limit. Provider API constraints, fair-use, and underlying infrastructure controls apply. Channels are operational routes; connectors are install targets from the catalog. Chronicle never charges metered conversation overage.
Capacity, channels, support, plan controls, and checkout — in the same terms the product uses.
Pilot includes 25 handled conversations per month and pauses at the limit. Handler uses fair-use capacity without metered conversation overage. Operation uses fair-use capacity without metered conversation overage. Enterprise uses fair-use capacity without metered conversation overage. Metered conversation overage is not part of Chronicle's commercial model; provider, infrastructure, fair-use, and contract controls still apply.
Chronicle does not impose a numeric application limit for that entitlement. Provider, infrastructure, fair-use, and contract controls still apply, so it does not mean unbounded infrastructure or provider capacity.
Pilot: 0 workflow definitions / 0 active. Handler: 10 / 3. Operation: 50 / 20. Enterprise: 500 / no app-set numeric cap active.
Channels are the ways customers reach your front desk. Built-in web needs no connector; phone, SMS, WhatsApp, voice, and email availability follows each provider connector's published minimum plan. Managed-connector and location counts have no app-set numeric cap on every plan at the application layer.
Pilot includes auto-send and calendar write. Handler includes auto-send, calendar write, and custom workflows. Operation includes auto-send, calendar write, custom workflows, and custom messaging templates. Enterprise includes auto-send, calendar write, custom workflows, custom messaging templates, customer-owned connectors, dedicated deployment eligibility, SSO + RBAC, and retention and region controls.
Pilot includes Community support, Handler includes Standard support, Operation includes Priority support, and Enterprise includes SLA design.
Enterprise pricing is scoped on an order form with direct invoicing. It uses fair-use capacity with organization controls and no application-level conversation overage meter. Enterprise is onboarded by our team against an order form and invoiced directly — Chronicle does not process cards in-product.
Pilot is free and self-serve. Handler and Operation use secure provider checkout after sign-in; Chronicle preserves the selected plan and billing interval while you sign in, and card details never touch Chronicle. Enterprise is sales-assisted against an order form and invoiced directly.
Need a term clarified? Email us — a human answers.
Use Pilot to try supervised calls, messages, and bookings. Move to Handler when you need fair-use capacity and custom workflows.