Refund & Cancellation Policy

This policy applies to Chronicle subscriptions executed under a signed order form. The price, billing period, plan, currency, included allowance, and capacity terms in the signed order form or commercial agreement are the purchase record. Contact clients@chronicles.systems or support@chronicles.systems if you need a copy of your order record.

Pilot access is self-serve and free; paid Handler, Operation, and Enterprise plans are procured through a sales-assisted commercial process with billing via invoice or order form.

Pilot does not require a paid checkout and includes 25 handled conversations per month under the current plan definition. When that allowance is reached, Chronicle stores the inbound item and pauses automated handling until capacity resets or the business upgrades.

Because Pilot has no subscription charge and Chronicle does not sell a conversation overage product, there is no Pilot subscription payment or overage charge to refund.

Handler and Operation plans are available monthly or annually as stated in the applicable order form. Annual commitments are invoiced in advance. Enterprise is typically structured as a monthly or multi-year agreement; the signed order form controls its commercial terms.

Subscriptions renew for the selected period until cancellation takes effect. A renewal charge covers the new service period even if you do not use the full included capacity. Handler, Operation, and Enterprise use fair-use capacity without an application-level metered conversation overage product.

Request cancellation before the next renewal by emailing support@chronicles.systems from the email associated with your account. Include the business name and, if available, the order or subscription identifier. Do not send full card details.

Cancellation prevents a future renewal once processed. It does not automatically reverse a completed charge, create a pro-rated refund, or delete Chronicle data. Access ordinarily continues through the paid term unless the service is suspended for cause.

Except where law or a signed order form requires otherwise, completed subscription charges are non-refundable and we do not promise refunds for unused time, forgotten cancellation, reduced usage, provider availability outside Chronicle's control, or a business decision to stop using the service.

Contact us if a charge is duplicated, the amount or plan differs from the checkout record, a cancellation request was confirmed before renewal but the renewal was still charged, or a material Chronicle-controlled billing error occurred. We will investigate the account, provider event, receipt, and service record. If the request is verified, Chronicle can approve a full or partial refund or service credit as appropriate.

Nothing in this policy limits cancellation, cooling-off, refund, or other rights that cannot be waived under applicable law. Statutory rights take priority where they apply.

Handler and Operation annual plans are prepaid commitments priced at the annual amount shown at checkout. Canceling stops the next annual renewal but does not by itself refund the remaining months of the current annual term.

Any cooling-off right or annual refund promise must appear in applicable law, the checkout record, or a signed order form. This policy does not create a blanket 14-day annual refund window.

Pilot hard-pauses automated handling when its included conversation allowance is reached and never bills conversation overage. Handler, Operation, and Enterprise continue under fair-use capacity without an application-level per-conversation overage meter or monetary overage cap.

Provider, infrastructure, fair-use, and contract controls still apply. If a Chronicle-controlled metering or entitlement error occurs, send the receipt and affected period for investigation. Plan reductions may pause excess active workflows so the workspace stays within the new active-workflow entitlement.

Email support@chronicles.systems from your account email with the business name, charge date, amount, currency, order or subscription identifier, and a concise explanation. Never email a full card number, authentication secret, or connector credential.

We may ask for enough information to verify account authority and match the charge. Approval is not guaranteed. If a refund is approved, it is returned to the original payment method where possible. Payment processor and bank processing times are outside Chronicle's control.

Tax treatment of an approved refund is determined by applicable law and the payment terms in your order form.

Contact support before filing a chargeback so we can investigate a duplicate, cancellation, service, or billing record. This does not waive any right to dispute a charge with your payment provider. Fraudulent chargebacks or payment abuse can result in suspension while the dispute is reviewed.