Configurable
Twilio Conversations
Messaging · Primary channel
Primary WhatsApp and SMS transport with signed inbound webhooks.
Managed pathpilot plan
Connector catalog / 10 routes
Every route, clearly connected.
See where maintenance work enters Chronicle, how each setup path is configured, and which supported actions can carry the work forward.
Routing surface
Catalog truth- 01
Channel category
Start with the system or communication channel that carries the work.
MessagingVoiceSchedulingEmailEscalationCRMCustom - 02
Configuration path
The catalog names the supported setup boundary before a workspace installs anything.
Managed pathOAuth pathSales-assisted - 03
Supported action
Each connector declares only the capabilities its published path supports.
smswhatsapphandoffreplydigest
5Configurable
5Guided
Catalog state is not connection health. A live connection is verified only in the workspace that installs it.
Supported surfaces / 10 in catalog
The systems maintenance work already lives in.
Each name is an integration surface this catalog describes. None of them is a customer reference, and none of them implies an active connection in your workspace.
Browse the source catalog
Find the channel and setup path that fit the route.
Availability stays literal. The source catalog distinguishes configurable managed or OAuth paths from guided sales-assisted setup. It assigns neither a planned nor disabled state, and neither label claims that a workspace is connected.
Channel 01
Messaging
2 connectors
- Configurable
Meta Cloud API
Messaging · Fallback channel
Direct WhatsApp Cloud API route kept ready as a transport fallback.
Managed pathhandler plan
Channel 02
Voice
1 connector
- Configurable
Vapi Voice
Voice · Voice runtime
Voice-agent call events, transcripts, and post-call workflow handoff.
Managed pathhandler plan
Channel 03
Scheduling
2 connectors
- Configurable
Cal.com
Scheduling · Sole booking source
The AI employee checks live availability and books appointments from customer conversations.
OAuth pathhandler plan - Guided setup
Microsoft 365
Scheduling · Enterprise calendar
Enterprise calendar and tenant-aware Microsoft Graph installation.
Sales-assistedenterprise plan
Channel 04
1 connector
- Configurable
Resend
Email · Email transport
Transactional replies, alerts, and scheduled operational digests.
Managed pathhandler plan
Channel 05
Escalation
1 connector
- Guided setup
Slack
Escalation · Human escalation
Route approvals and exceptions into the correct operating channel.
Sales-assistedenterprise plan
Channel 06
CRM
2 connectors
- Guided setup
Salesforce
CRM · CRM system of record
Account-scoped lead, case, and activity synchronization.
Sales-assistedenterprise plan - Guided setup
HubSpot
CRM · CRM system of record
Contact, deal, and timeline updates from completed agent work.
Sales-assistedenterprise plan
Channel 07
Custom
1 connector
- Guided setup
Private Connector
Custom · Private infrastructure
Customer-owned API credentials, regional routing, and custom actions.
Sales-assistedenterprise plan
Workspace connection state
The catalog is the map. Your workspace is the live view.
Open the install center to see what your plan supports, configure a connector, and verify its workspace-specific connection state.
Open install center